This privacy policy explains how Kriens Explorer processes personal data in connection with its website and guided culinary and market tours. It describes the main categories of data, the purposes of processing, sharing practices, retention, and the options available to individuals under applicable law.
We use personal data to respond to enquiries, manage consultation requests, confirm availability, collect dietary and language preferences, arrange routes and tastings, process payments, communicate about bookings, and provide the guided experience. We also use limited technical data to maintain website security, diagnose problems, and understand basic site performance.
We may share personal data with service providers that support website hosting, communications, payment processing, accounting, or similar operational tasks. These recipients may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, a binding order, or a lawful request from public authorities. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
We may process identification and contact details, booking and payment information, group size, preferred dates and times, meeting-point details, dietary information, language preference, and communication records. We may also process technical data such as device, browser, and usage information when you visit the website.
We collect personal data from consultation requests, email or phone enquiries, booking forms, payment-related interactions, and messages sent to us. We also receive information from website functions, such as form submissions, and from basic technical logs generated by the site.
The website may use essential cookies for core operation, preference cookies to remember settings, and limited analytics cookies to understand site performance. Cookies may be session-based or persistent depending on their purpose.
We use standard cookie controls to manage essential site functions and, where applicable, to support analytics or preference storage. You can usually block or delete cookies in your browser settings. If cookies are disabled, some parts of the website may not work as intended.
Subject to applicable law, individuals may request access to their personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where retention is no longer required. Some requests may be limited where we must keep information for legal, contractual, or security reasons.
Requests relating to access, correction, deletion, or objection should be made using the contact details in this policy. We will review the request, confirm whether any legal exception applies, and respond within a reasonable period.
Booking, payment, and communication records are retained for the period needed to manage the service, handle follow-up matters, and meet accounting or legal obligations. When data is no longer required, it is deleted, anonymised, or archived in a form that is no longer actively used, subject to applicable retention duties.
The revised version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we may also provide a separate notice through an appropriate communication channel.
Use the contact details below for questions about this privacy policy or the handling of personal data.
